Privacy Policy

Last updated: 11/27/2025

1. Introduction

Promptix (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information

  • Email address (via Clerk authentication)
  • Name (if provided)
  • Account creation date

Usage Information

  • API requests and responses
  • Token usage and model selection
  • Timestamps of API calls
  • IP addresses for security purposes

Payment Information

  • Transaction history
  • Credit balance
  • Payment references (processed by Konnect)

3. How We Use Your Information

We use your information to:

  • Provide and maintain our Service
  • Process payments and manage your credits
  • Monitor usage and prevent abuse
  • Send service-related communications
  • Improve our Service and develop new features
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your data. Your data is stored in secure databases with encryption at rest and in transit.

  • API keys are hashed before storage
  • Payments are processed securely through Konnect
  • We do not store credit card information

5. Third-Party Services

We use the following third-party services:

  • Clerk: For authentication and user management
  • Konnect: For payment processing
  • AI Infrastructure Partners: For model access and computing
  • Vercel: For hosting and analytics

These services have their own privacy policies and we encourage you to review them.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. API usage logs are retained for 90 days for debugging and abuse prevention.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your account
  • Export your data
  • Opt-out of non-essential communications

8. AI-Generated Content

Content generated through our API is not stored or used for training purposes. We do not claim ownership of content generated using our Service.

9. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children.

11. International Data Transfers

Your information may be processed in countries other than Tunisia. We ensure appropriate safeguards are in place for international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our support channels.

14. Data Protection Officer

For privacy-related inquiries, you can contact our data protection team through the support system.